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Customer Services Overseas Orders
Customer Services Overseas Orders
Overseas Orders
At Joe Brown's we are very happy to process and ship orders to many overseas countries. Payment will be processed via Sage Pay secure payment gateway. We reserve the right to refuse any sale after reviewing the security checks supplied by Sage Pay and the Banks. We will notify you by e-mail if there are any problems with your sale or payment.
It is also possible to pay via Pay Pal, however to do this you will need to contact the shop directly by e-mail.
1. Current European & Scandinavian Destinations
Joe Brown's is happy to ship to the following destinations, subject to our terms and conditions below:
Southern Ireland, Netherlands , Belgium , Luxembourg, Denmark, France, Germany , Austria, Bulgaria, Czech Republic, Greece, Spain, Italy, Poland, Romania, Slovakia, Slovenia, Norway, Finland & Sweden
2. Current Rest of the World Destinations
Joe Brown's is happy to ship to the following destinations, subject to our terms and conditions below:
USA, Canada, Australia, Japan, New Zealand.
Note: For any other countries or destinations please contact us by e-mail or telephone, we can not accept or process orders via the on line shop unless your country is listed above.
3. Charges
All goods will be charged in UK sterling (GBP) and include taxation (VAT) where applicable.
All prices shown online exclude carriage charges, these will be charged at the following rates:
Zone 2 Countries - Southern Ireland, Netherlands
, Belgium
, Luxembourg, Denmark, France,
Germany
, Austria,Bulgaria, Czech Republic, Greece, Spain, Italy, Poland, Romania, Slovakia, Slovenia
0 - 5Kg = £20.00
Any Other By Quotation
Zone 3 Countries - Norway, Finland
, Sweden, USA, Canada, Australia, Japan, New Zealand.
0 - 2Kg = £30.00
Any Other By Quotation
Please note that when you place your order in the on-line shop there will be a standard default postage of £20.00 (Zone 2) or £30.00 (Zone 3) displayed. When we have picked, packed and weighed your order we will calculate the correct postage and inform you by e-mail if it is different. You will have the option to change or cancel your order at this time if you are unhappy with the shipping costs without any penalty.
4. Delivery
Delivery time to overseas destinations will vary depending on where the delivery destination is, but for all our EU destinations we use a track-able service that requires a signature on delivery. In the event that your order has not arrived within a reasonable period of time please contact us. All orders will be shipped as one complete delivery and must be sent to an address where a signature can be given.
Please note that our 24hr delivery service is not available for delivery outside of the UK.
5. Placing Your Order
We are happy for you to register and use the on line ordering system, however if for any reason you prefer to contact us directly then please do so at the following:
e-mail:
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Tel:+44 (0)1286 870327
We are open 7 days a week 9am - 5.30pm and are always happy to talk with you.
All orders taken by our staff will be entered onto our system and shipped on conformation of cleared funds.
6. Returns
If you are not completely satisfied with the goods received, return new and unused with any original tags attached within 14 days for a full refund of the purchase price excluding carriage charges. No refund can be given if goods are returned more than 14 days after the invoice date. We regret that we cannot give refunds for any carriage charges incurred on returning items to us.
If you wish to return items please supply full contact details. Please note that you are responsible for items sent back to us until they are received by ourselves. We recommend returning items using an insured method such as recorded delivery that will need to be signed for by us on delivery.
Please use our returns form when returning goods to us, this will aid speedy and accurate handling. Download Here.
Our postal address is:
Joe Brown Shops
Menai Hall
High Street
Llanberis
Gwynedd
LL55 4HA
UK
